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How does it work ?
A quick overview of how Call Penny works
A phone number specifically for your business is registered.
We register a phone number specifically for your business, this can be a local phone number, mobile or 1300 number.
Use this number or forward your calls to this number.
The number provided can be advertised or you can forward your number to this number to take calls. Most phone company's have options to forward all calls, forward when not answered or they may have other options such as forward calls if not answered after a few rings.
Call Penny takes all calls.
Call Penny can take up to 200 calls at a time so no calls are missed.
Call Penny takes and asks the caller questions.
Call Penny can asks questions and answer questions from callers.
Call Penny records details of call.
Call Penny asks the caller for their details and reason for the call and records these details.
Call Penny forwards results of all calls.
All results can be sent via text message or email or both.
Call Penny is trained on what to say.
Call Penny is given instructions on how to answer , Frequently Asked Questions and can even read your website to answer questions like opening time, locations and other common questions.
What if its not a customer that calls or someone wants to speak with the manager?
Call Penny can be trained on numerous situations. If someone wants to just speak with the manager, Call Penny can be trained to do multiple actions such as call forward the number or send text/email to that persons number/email. For example if someone says I want to talk to Charlie , Call Penny can be trained to say "OK I will let Charlie know you want to talk with him" and send a text message to Charlies number.
What if the same person rings again?
Call Penny can recognize previous calling numbers and can treat them as returned callers and scripts can be given to Call Penny on how to deal with these calls. This can be a different response for each time the same number calls.
Call Penny has numerous ways to interact.
There are numerous ways Call Penny can be setup to interact with customers. Ask our team if you have other ideas.
Call Penny can send a thank you text to the customer.
A text can be sent to the customer to let them know that someone will contact them to make further arrangements for their inquiry.