1. Introduction

This Privacy Policy explains how Call Penny collects, uses, discloses, and safeguards your personal information when you use our services, website, and any related software or platforms. By using our services, you consent to the collection, processing, storage, and disclosure of your information as described in this Privacy Policy.

2. Information

We Collect We collect the following types of information:

Personal Information: Includes your name, company name, address, phone number, and email address when registering or purchasing services. Billing Information: Payment details are processed securely through third-party providers like Stripe and PayPal; we do not store credit card information. AI-Generated Data: We may collect call transcripts, automated responses, or analytics insights from our AI-driven services. Analytics Information: Includes data such as browser type, IP address, and website interactions collected via Google Analytics and cookies.

3. Use of Your Information

We use your data to: Provide and improve our services, including customer support. Process transactions securely. Enhance AI-driven automation features. Conduct analytics to improve functionality. Comply with legal obligations and prevent fraud.

4. Data Sharing & Disclosure

We do not sell or trade your personal data. However, we may share data with:

Service Providers: Third-party vendors (e.g., payment processors, cloud storage, analytics tools) strictly for service delivery. Legal Authorities: If required by law or to prevent fraud.

5. Data Retention & Deletion

We retain user data only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. Users may request data deletion by contacting [email protected]. Some data may remain in backups for security purposes.

6. User Rights & Opt-Out Options

You have the right to: Access and correct your personal data. Request deletion of your information. Restrict or object to certain data processing activities. Opt out of marketing emails via the unsubscribe link in our communications.

7. Cookies & Tracking Technologies

We use cookies to enhance user experience. Users can manage cookie preferences via browser settings or opt-out through Google Ads Settings and AboutAds.info.

8. Security Measures

We implement security measures, including:

Encryption of sensitive data. Access controls to restrict unauthorized access. Regular security audits to detect vulnerabilities. Multi-factor authentication (MFA) for internal system access.

9. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be communicated via email or posted on our website. Continued use of our services constitutes acceptance of the updated policy. For questions or concerns, contact us at [email protected].