A Phone Number Specifically for Your Business is Registered

Call Penny begins by registering a dedicated phone number for your business. This can be tailored to suit your needs, whether you prefer a local number, a mobile number, or even a professional 1300 number. This ensures that your business has a unique, easily recognizable contact point for all communications, projecting professionalism and making it easier for customers to reach you.

Use This Number or Forward Your Calls to This Number

You have the flexibility to use the number provided by Call Penny as your main business line or simply forward your existing number to this one. Most phone companies allow call forwarding under various conditions, such as forwarding all calls, forwarding only when unanswered, or after a set number of rings. This adaptability ensures that no matter your setup, Call Penny can seamlessly integrate into your communication workflow.

Call Penny Takes All Calls

With Call Penny, you never have to worry about missed opportunities. Capable of handling up to 200 calls simultaneously, our service ensures that every caller is attended to promptly, 24/7, 365 days a year. This reliability guarantees that your customers always feel valued, no matter the time of day or the volume of inquiries.

Call Penny Asks and Answers the Caller’s Questions

Equipped with advanced voice AI technology, Call Penny engages callers in meaningful conversations, asking the right questions to understand their needs and providing answers to frequently asked queries. This reduces the burden on your staff and ensures that callers receive accurate, timely information.

Call Penny Records Details of the Call

Every call is meticulously documented. Call Penny gathers the caller’s contact details, the reason for their call, and any other pertinent information. This creates a detailed record that can be invaluable for follow-ups, improving customer service, and refining business strategies.

Call Penny Forwards Results of All Calls

All collected information can be sent to you in real-time via text message, email, or both. This ensures that you’re always in the loop and can act quickly on important matters without having to sift through call logs manually.

Call Penny is Trained on What to Say

Customization is at the heart of Call Penny’s service. The AI is trained based on your specific requirements, including how to greet callers, handle frequently asked questions, and even reference your website for details such as opening hours and locations. This personalized approach ensures that every interaction aligns with your brand’s voice and standards.

What if It’s Not a Customer or Someone Wants to Speak with the Manager?

Call Penny is versatile and can handle a wide range of scenarios. If a caller asks to speak with the manager or a specific person, the system can be configured to forward the call, send a notification via text or email, or both. For example, if a caller requests to speak with “Charlie,” Call Penny can reply, “I will let Charlie know you’d like to speak with him,” and promptly notify Charlie.

What if the Same Person Rings Again?

Recognizing repeat callers is another strength of Call Penny. It identifies returning numbers and adapts its response accordingly. For example, a caller might receive a tailored greeting or be routed through a specific script based on their previous interactions. This level of personalization enhances the customer experience and builds stronger relationships.

Call Penny Has Numerous Ways to Interact

Call Penny isn’t limited to voice interactions. The service can be configured to communicate through SMS, email, Facebook, and other social media platforms. This multi-channel approach ensures that you can reach and respond to your customers on their preferred platforms, further enhancing accessibility and customer satisfaction. If you have other ideas or platforms in mind, our team is happy to explore additional options to meet your needs.